What is Unified Communications?

Unified communications (UC) is the integration of real-time enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). 

We at OzVOX Communications, add enterprise applications integration into a traditional unified communications product. So, whether you want to click a phone number on your CRM application to dial it through your desk phone or you want to sync users from your Microsoft Active Directory, OzVOX tightly integrates with enterprise applications including Skype For Business and Majestic MAIS.

Is Unified Communications suitable for you?

Businesses today are more dynamic and more geographically dispersed than ever before. Adding or moving facilities, connecting remote workers to a corporate communications system - all represent costly changes to a communications system. To control these costs, companies are converging their communication and data networks. Using an enterprise unified communications system is a cheaper, reliable and feature-rich alternative to conventional office communication systems.

Bottom Line Benefits

• Reduces communication costs by sending voice and data over IP networks
• Protects investments by consolidating communication and data networks into a single infrastructure

OzVOX Unified Communications is suited for company of all sizes. It suits any company that

• Wants to implement a scalable UC system for a fraction of the cost of a traditional phone system
• Has multiple offices and wishes to have a single UC system for the whole business
• Needs a feature rich, fully managed UC system
• Wants to have a centralised reception and thus save costs of multiple receptions
• Requires a low cost, reliable UC system without the hassle of maintaining one
• Needs 24 x 7 efficient support for their UC system
• Wants advanced features like simplified call management – reception console, integrated video conferencing, enterprise application integration, paging and e-fax